Question: When can I expect my order?

Answer: The average delivery time is 7–12 days.

Our products are shipped directly from the supplier to you. This unique business model allows us to save significantly on storage and transportation costs. As a result, we can offer our products at lower prices than competitors and cover the shipping costs for you.

Question: The estimated delivery time has passed – where is my order?

Answer: In 99% of cases, orders arrive within the expected delivery time. However, delays may occasionally occur in the delivery process.

You can track the status of your order via the following link:

If you have not received your order within 3 days after the estimated delivery date, please contact our customer service.

Question: Some items are missing from my order – how is that possible?

Answer: Because we work with multiple suppliers, products may be shipped separately. Missing items are usually delivered within 2–3 days. We apologize for the inconvenience.

Question: How much does shipping cost?

Answer: Shipping is free.

Question: I am not satisfied with my order. Can I return it?

Answer: Yes, you can return any order within 30 days without providing a reason.

Question: How do I return an item?

Answer: If you are not satisfied with your purchase, you can exchange or return it within 30 days of receiving the item.

Products must be in their original condition, with all tags and labels attached, and without any signs of use.

All returns must be sent with a tracking number (Track & Trace). The sender is always responsible for the return shipment.

Once we have received your returned items, we will refund the purchase amount to your account within 14 days.

Question: Where can I find my tracking number?

Answer: On the “Track Your Order” page, you can enter your email address and order number to track your package.

Question: The tracking information shows no updates – why?

Answer: Tracking information becomes available once your package has reached the shipping carrier. Please note that there may be a short delay before the information is displayed.

You can pay safely and securely with the following payment methods: Credit Card, Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay.

Yes, once you've placed your order, a confirmation will be sent to your email inbox. If you don’t see it, feel free to reach out to our customer service team, we’re happy to help you right away.

If you receive a damaged, please contact us immediately at info@noveraunique.com.

Be sure to include yourorder number, adescriptionof the issue, and photos of the damaged product.

We'll review the details and work with our suppliers to resolve the issue, whether it’s through areplacement or a refund.

Your satisfaction is our priority, and we aim to make this process as smooth as possible!